IATA Foundation in Travel and Tourism II – Travel Professional

Course Objectives

The course has been designed to prepare learners who are starting a career or wishing to expand the knowledge in the travel and tourism industry, as to get the essential knowledge needed to succeed. Learners will acquire essential knowledge and improve the customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs.

The curriculum also aims to prepare learners for the IATA Foundation in Travel and Tourism with Amadeus online examination upon completion of the two bite-size courses:

1. IATA Foundation in Travel and Tourism I – International Air Travel

2. IATA Foundation in Travel and Tourism II – Travel Professional

Learning Outcomes

Upon completion of the course, the learners should be able to:

1. Plan intermodal travel with various types of rail services and train schedules.

2. Advise customers on the difference between car and camper to avoid nasty surprises at the rental counter.

3. Make recommendation and manage customer expectations pertaining to hotel accommodations and lodgings, cruises and pre-packaged tour products.

4. Provide good customer service and retain customer loyalty.

5. Understand the important role of information technology in the travel industry.

Entry Requirements

• Minimum Age: 16 Year Old
• Completion of secondary school education or its equivalent.

Mode of Delivery

• The method of teaching consists of multiple delivery dimensions like face-to-face lectures, individual and group discussions, case analysis, demonstration, role-plays, online quizzes and project assignments.

Assessment Methods

The learning outcomes will be assessed in two forms:

• Online Participative Quiz (40%)
• Project: Individual/Group Presentation and/or Report (60%)

Progression Pathway

This is not a pathway programme.

Course Duration

• Full-Time: 40 hours (10 or 14 lessons over 2 months)
• Part-Time: 40 hours (10 or 14 lessons over 2 months)

Next available intake(s)

• February, June, August, October

1. Land transport – passenger rail
2. Land Transport – car and camper
3. Hotel products and services
4. Water Transport – cruise products
5. Pre-packaged tour products 
6. Customer service principles 
7. Technology in Travel – Distribution and airline retailing with new distribution capability (NDC)

Fees

Note:

• All prices stated above are inclusive of the prevailing Goods & Services Tax (GST).

Register for Course

Submit the following documents and email to info@sdh.edu.sg 

• Completed Application Form (Click here to download the application form)
• Preferred Start-of-Course Date