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Diploma in Aviation and Travel Operations

Diploma in Aviation and Travel Operations


Why This Course?

  Home to the best airline and airport in the world, Singapore is a global air hub with a leading aviation and aerospace industry. Singapore Changi Airport serves more 100 airlines with at least 6.2 million passengers passing through each year. Singapore is also one of Asia’s top destination for tourism. With 8,000 new jobs expected by the Year 2025 in the Singapore aviation industry and millions of funding pledged by the government to further develop and grow the industry, the Singapore aviation, and travel industry is set to become one of the most promising places to be in. In partnership with IATA, SDH’s Diploma in Aviation and Travel Operations prepares students to embark confidently in this booming global aviation and travel industry.  

3 Diplomas Awarded Upon Graduation


  1. IATA Foundation in Travel and Tourism Diploma
  2. IATA Airport Operations Foundation Diploma
  3. SDH Diploma in Aviation and Travel Operations



International Air Transport Association (IATA) was founded in Havana, Cuba, on 19 April 1945. It is the prime vehicle for inter-airline cooperation in promoting sale, reliable, secure and economical air services – for the benefit of the world’s consumers. The international scheduled air transport industry is more than 100 times larger than it was in 1945. Few industries can match the dynamism of that growth, which has been much less spectacular without the standards, practices, and procedures developed with IATA.

At its founding, IATA had 57 members from 31 nations, mostly in Europe and North America. Today, it has some 275 members from 117 nations in every part of the globe. The modern IATA is the successor to the International Air Traffic Association founder in The Hague. Netherlands in 1919 – the year of the world’s first international scheduled services.

IATA’s head office is in Montreal (Quebec, Canada) and it’s executive office is in Geneva (Switzerland). IATA also has regional offices around the world.


Course Objectives


The course is structured with the primary learning objective of developing students to become competent, and functioning practitioners in the aviation service and travel sector. It will enable students to develop essential knowledge and operational skills for the aviation and travel industry.



Awarding Body


  • SDH Institute and IATA (International Air Transport Association)


Entry Requirements


Minimum Age 17
Language Requirement Attained IELTS 5.0, or equivalent
Academic Requirement Local students:
Completed NITEC or Higher NITEC or completed GCE ‘O’ Levels with 3 passes with a minimum C6 in English and Mathematics
International students:
Completion of High School Qualification (9th year)
Work Experience Not Applicable


Mode of Delivery


  • Face to face classroom lecture; Individual/Group presentation/discussion;Hands on Practice


Assessment Methods


  • Written Assignments, Practical demonstration/test; Written Examinations
  • Additional IATA online examinations – for additional modules awarded by IATA (refer to the Course Modules Section for modules’ details)


Graduation Requirements


  • Obtained a passing mark in all examinable modules


Progression Pathway


    Upon graduation of the SDH Diploma in Aviation and Travel Operations, students may progress to take up the SDH Two-years Advanced Diploma in Hospitality and Tourism Management conducted by SDH Institute. Click on the link below to find more about this program:

SDH Two-years Advanced Diploma in Hospitality and Tourism Management


Course Duration


  • Full-time:        9 months
  • Part-time:       12 months
  • Industrial Attachment: 6 months


Maximum Candidature Period


  • Full-time: 33 months
  • Part-time: 33 months


Next Available Intake(s)


  • The intake for this program is January, May, September


The International Air Travel Industry

The module aims to provide students a holistic overview of the international air travel industry. They will develop knowledge and understanding of the scale of the international air travel or aviation industry and the role of organisations within the industry, including travel companies, airlines and airports. Students will learn the operating characteristics of different commercial airlines as well as airports. The module will also examine the inter-relationship amongst the organisations within the industry and how regulatory bodies, trade associations and ancillary organisations support this to form an aviation system that is safe, secure and seamless for users.

Foundation in Travel and Tourism*

Student will acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. They will be able to provide advice on flight, accommodation and tour products, and how to ensure travellers fulfill necessary travel requirements. They will improve their customer service and sales skills to better advise travel customers about when and where to travel based on their needs. Students will also learn to use a global distribution system to create and manage reservations.

Customer Service and Communication in the Aviation Industry

The module aims to give students an understanding of different customer service models and strategies in the aviation industry. Students will learn how and why to provide, measure and improve customer service. Students will develop effective verbal and written communication skill in customer service process.

Passenger Ground Services**

Students will learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Airport Operations**

This module introduces the multiple operational and business operation of airports, and the various airport customers and partners to learners.  It will also explore the issues and challengers facing airports now and in the future.

Aviation Security Awareness**

This module introduces students to the security measures and regulations they need to know to work responsibly in the industry. It also provides examples of practices they can apply in their workplace to identify and prevent potential security threats.

Airport Ramp Services**

This module offers an introduction to ramp services as well as the ground handling standards and safety requirements to work safely on the ramp. It provides a solid foundation for further professional development in the field of ground operations.

Industrial Attachment - 6 Months

Given the intensity and unpredictable nature of working in the aviation industry, immersion in an actual aviation setting will further a student’s capabilities, perhaps regardless of any extent of instruction or practical simulation. This portion of the course aims, where possible to provide students with that immersion and enhancement.


* Upon completing the module [Foundation in Travel and Tourism], students will be awarded an IATA-certified Foundation in Travel and Tourism Diploma certificate

** Upon completing the 4 modules below:

  • Passenger Ground Services
  • Airport Operations
  • Aviation Security Awareness
  • Airport Ramp Services

Students will be awarded an IATA-certified Airport Operations Foundation Diploma certificate



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