Select Page

Customer Service Design Thinking

Customer Service Design Thinking

The course is designed to equip learners with an overview of Design Thinking and how it can be applied in the organisation. It will include the design thinking process, design thinking activities to facilitate problem-solving, and understanding the different prototyping methods to adopt and how to measure success at the workplace.


Customer Service- Design Thinking

Course Code



SSG Course Reference

  • TGS-2021009267


Course Validity Period

  • 18 Oct 2021 to 17 Oct 2023


Awarding Body

  • Learners that are assessed with competency and achieved at least 75% attendance will be issued with two certificates:
    1. WSQ Statement of Attainment (SOA) by SkillsFuture Singapore (SSG), MySkillsFuture Singapore.
    2. Certificate of Participation by SDH Institute



Entry Requirements

  • Age: At least 18 years old
  • Language Proficiency: Be able to speak, listen, write and read in English
  • Academic Qualification: Possess at least a GCE ‘N’ Level or equivalent


Learning Objectives

The course aims to equip learners with the ability to apply the knowledge and skills in applying design thinking methodologies and challenges for the organisation.


Who is the course for

  • Management, managers and/or executive who needs to apply design thinking in their work
  • Employees in the service industry
  • Anyone interested in joining the hospitality workforce and being equipped with the design thinking capabilities


Mode of Delivery

  • Classroom facilitation and Practical Training


Assessment Methods

  • Project and Written Exam


Special Requirements to take note

  • All materials will be provided


Course Duration

Training 14.5 hours
Assessment 1.5 hours
Total Duration of Course 16 hours


Next available intake(s)

Course Calendar


  1. Introduction to Design Thinking
  2. Design Thinking within the Organisation
  3. Design Thinking Process
  4. Prototyping Methodologies


Course Fees$800 /pax ($856 w GST)


Important Notes

Grant amounts indicated above do not include absentee payroll (AP) funding as this is dependent on the trainee’s hourly basic salary (other than for trainees supported by surrogate Employers, where AP is computed on flat rate independent of salary).

For Companies/Employers:

  • Please click here on how to calculate Absentee Payroll
  • Please click here on how to claim your Absentee Payroll
  • Please click here on how to claim your SkillsFuture Enterprise Credits


For Individuals:


Register for Course

Complete application form here

For further assistance, please email us at

Check for more Professional Courses in Singapore, delivered by the Academy Of Lifelong Learning @SDH.


Enhance your Employability Skills now

Quick Inquiry

Download our Program Brochure here

Program Pathway

Facebook Messenger

Pin It on Pinterest

Share This