Certificate in Airline Cabin Crew Training

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

Special emphasis is given to effective communication, customer service and procedures for handling unusual situations during flight.

The course will also prepare students to project professional image and confidence and provide useful tips for acing the recruitment process.

Course Objectives

The course is designed to impart students with the following learning outcomes:

1. Demonstrate relevant operational principals in various types of airline cabin service situations

2. Organise information for further application or dissemination

3. Recall real-world problems drawn from the aviation service industry by identifying central issues and listing solutions

4. Demonstrate attainment of prescribed goals through organising, motivating, coordinating and cooperating with peers

About International Air Transport Association (IATA)

IATA was founded in Havana, Cuba, on 19 April 1945. It is the prime vehicle for inter-airline cooperation in promoting sale, reliable, secure and economical air services – for the benefit of the world’s consumers. The international scheduled air transport industry is more than 100 times larger than it was in 1945. Few industries can match the dynamism of that growth, which have been much less spectacular without the standards, practices and procedures developed with IATA.

At its founding, IATA had 57 members from 31 nations, mostly in Europe and North America. Today, it has some 275 members from 117 nations in every part of the globe. The modern IATA is the successor to the International Air Traffic Association founder in The Hague. Netherlands in 1919 – the year of the world’s first international scheduled services.

IATA’s head office is in Montreal (Quebec, Canada) and its executive office is in Geneva (Switzerland). IATA also has regional offices around the world.

www.iata.org