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Service Quality Target

Service Quality Target

 

The SDH INSTITUTE brand name is beginning to be recognised for its commitment to service excellence. These initiatives will put us alongside other established private education institutions in Singapore:

  • Subject lecturers to selection criteria
  • Developing course curriculum that are current and relevant

As a CPE registered and 4-Years EduTrust-certified college, we make a commitment to you: to bring quality education and an all-round administration support to you so that your student life with us will be managed and allow you to achieve your education goals and a more-balanced lifestyle.

 

Type of Requests / Services Response Time
Resolve all Feedback & Complaints Within 21 days from date of feedback
CourseTransfer / Withdrawal Assess and reply requess for Withdrawal / Transfer within 4 weeks from transfer application.
Process Refund for Course Withdrawal(if qualified)  Within seven (7) working days
Release of Examination Results  Four (4) to six (6) weeks from the last day of final examination
Release of Appeal The appeal results will be released within four (4) weeks for SDH programmes, and within eight (8) weeks for non-SDH programmes

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