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Diploma Programme in
Hospitality and Tourism
Management

Diploma in Hospitality and Tourism Management

SDH’s Diploma in Hospitality and Tourism Management programme prepares students to embark confidently in the booming global hospitality industry. The industry is strongly supported by the development of Integrated Resorts (IRs) in the region, tourism boom spurred by rising middle class affluence in Asia, and an increase in business and medical travellers globally.

Students will develop an in-depth understanding in the front end operations and back-end processes of the hospitality, business management and tourism businesses, allowing them to gain knowledge of the fundamental concepts behind the industry. Lessons are conducted through a combination of classroom learning and on-the-job training; the programme seeks to maximise learning by utilising hands-on discovery and discussion presentations, which allow room for creative thinking and problem-solving. Students will graduate with cutting edge knowledge of the best industry practices, as well as a service innovation mindset, adding further value to their future employability.

Student will appreciate the fact that this programme is built on earlier foundation. For example, the “Introduction to Travel, Tourism and Hospitality” module in the Certificate in Travel, Tourism and Hospitality Management extends to the “Travel, Tourism and Hospitality” in this programme. Basic concepts in the certificate level “Introduction on Financial Accounting” module is similarly expended in “Financial Accounting” module in this programme.

The Diploma in Hospitality and Tourism Management can be completed in 9 months. Part-time students can complete the course in 12 months.

Awarding Body

  • SDH Institute

Program Accreditation Body

  • Institute of Hospitality, UK

Diploma Awarded

  • Diploma in Hospitality and Tourism Management

Entry Requirements

  • Minimum Age: 17 Year Old
  • Obtained SDH Certificate in Foundation Studies, or at least an overall pass in GCE O Level (3 subjects) with a min C6 in English and Mathematics, or High School Certificate with an overall pass, or completed NITEC with an overall pass, or equivalent
  • Obtained SDH’s Certificate in English as a Foreign Language Intermediate, or attainment of IELTS 5.5/TOEFL 500, or its equivalent

Mode of Delivery

  • Classroom-based Lectures, Tutorials, Discussions and/or Research
  • Contact hours: 50 hours per module (Full-Time). 36 hours per module (Part-Time)

Assessment Methods

  • Written Assignments, Examinations plus Project

Graduation Requirements

  • Obtained a passing mark of 60% in all examinable module.

Progression Pathway

  • Students who complete the Diploma in Hospitality and Tourism Management are able to enroll in Advanced Diploma in Hospitality and Tourism Management and others Diploma awarded by SDH Institute

Course Duration

  • Full-time: 9 months
  • Part-time: 12 months

Next available intake(s)

  • The intake for this program is every two (2) months (January, March, May, July, September, November)

Financial Accounting

In this module, students will learn how to create financial statements, examine how costs are classified, how budgets are created and the various reports generated. Utilising key accounting concepts, the students will analyse how financial information is used to evaluate organisational performance and to make effective management decisions.

Professional Development and Career Planning

This module introduces students to professional development skills that will increase their employability profile. Students will learn effective communication skills and proper etiquette.

Marketing Policy, Planning and Communication

This module explores general marketing topic areas, which include: principle and concepts of marketing, marketing strategy, marketing research, and sales process and consumer trends. On completion of this module, students will gain a theoretical and practical understanding of managerial marketing decision making.

Service Quality and Business Communication

Students will learn the principles and practices of delivering consistent quality service. Students will acquire knowledge and skills needed for customer relationship management and formal business communication. The course further equips students with the necessary skills to communicate with customers and the rules of etiquette in social exchanges.

Travel, Tourism and Hospitality

This module offers an overview of the travel, tourism and hospitality industry. It explores the inner workings of various components of lodging, food service and travel organisations. Students will gain a better understanding of the hospitality and tourism businesses; identify the profile and travel pattern and motivation of travellers, their needs and requirements and how resources are managed to meet their needs.

IT in Travel, Tourism and Hospitality Operations

This module defines IT (Information Technology) and ICT (Information and Communication Technologies) in the context of the travel, tourism and hospitality industry. Students will learn the evolution of ICT over the past two decades and operational uses of ICT in travel, tourism and hospitality businesses.

Food and Beverage Operations

This module introduces students to food and beverage operations in a restaurant. Students will learn the knowledge and skills required to serve in the various types of restaurant, from fine dining to fast-food chain. They will develop the practical skills in setting up the restaurant for business, maintenance of restaurant facilities, and serving and preparing of food and beverage.

Hotel Operations (Elective)

This module is designed to introduce students to the organisational structure and various functions of a modern hotel. Students will lean the various classifications of accommodation, arrival and departure of guests, cashiering, concierge services and back-of-house functions.

Customer Relationship Management (Elective)

This module aims to provide the students the underpinning knowledge on relationship strategies to maintain and manage existing and prospective customers. It will study the methods and techniques of Customer Relationship Management (CRM), its practice and applications, from the fundamental organisational requirements to the introduction of technology and processes. It will also cover studies of corporations and professionals that employ CRM processes and techniques, their successes and failures in connection with their business objectives.

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